Services by floor
Third floor
The third floor provides administrative support for infrastructure requests, general applications, public complaints and government employee complaints. Finance services include project payments, general payments, compensation, public procurement and loan services for people displaced by development projects.
Identity card services are provided at Counters 98 and 99. Other counters handle new customer registration, water bill payments, customer records, enterprise association legal recognition, job seeker registration and card renewal. Support services include community health insurance registration and renewal, enterprise support packages, support letters, market linkages, signboard and loudspeaker advertising permit support, and farmer investment support. Teacher and school leader transfer services are provided at Counter 117.
Administration
Window 3
Infrastructure supportCounter 77
Request support relating to electricity, roads and water infrastructure. Municipal Office provides this service at Window 3, Counter 77 on the third floor.
General complaintsCounter 78
Submit general administrative complaints. Administration provides this service at Window 3, Counter 78 on the third floor.
General applicationsCounter 79
Submit general administrative applications. Administration provides this service at Window 3, Counter 79 on the third floor.
Public employee complaintsCounter 80
Submit complaints concerning government employment. PSMQN provides this service at Window 3, Counter 80 on the third floor.
Finance
Window 11
Project paymentsCounter 87
Process payments associated with projects. Finance Office provides this service at Window 11, Counter 87 on the third floor.
General paymentsCounter 88, 89
Process general payments through the Finance Office. Finance Office provides this service at Window 11, Counters 88, 89 on the third floor.
Compensation paymentsCounter 90
Process compensation payments through the Finance Office. Finance Office provides this service at Window 11, Counter 90 on the third floor.
Public procurementCounter 91, 92
Access procurement services for executive bodies. Finance Office provides this service at Window 11, Counters 91, 92 on the third floor.
Development relocation loansCounter 93, 94, 95, 96, 97
Access loan services for people displaced by development projects. Finance Office provides this service at Window 11, Counters 93, 94, 95, 96, 97 on the third floor.
Civil registration and customer services
Window 1
Identity card servicesCounter 98, 99
Obtain identity card services at the assigned counters. Civil Registration Agency provides this service at Window 1, Counters 98, 99 on the third floor.
New customer registrationCounter 100, 101
Register as a new customer at the service counter. Civil Registration Agency provides this service at Window 1, Counters 100, 101 on the third floor.
Water bill paymentsCounter 102, 103
Access water bill payment services at the assigned counters. Civil Registration Agency provides this service at Window 1, Counters 102, 103 on the third floor.
Customer records administrationCounter 104
Access customer records administration services. Civil Registration Agency provides this service at Window 1, Counter 104 on the third floor.
Enterprise association legal recognitionCounter 105
Obtain legal recognition for IMX enterprise associations. Civil Registration Agency provides this service at Window 1, Counter 105 on the third floor.
Job seeker registration and cardsCounter 106
Register as a job seeker and obtain an unemployment registration card. Civil Registration Agency provides this service at Window 1, Counter 106 on the third floor.
Job seeker card renewalCounter 106
Renew an unemployment registration card. Civil Registration Agency provides this service at Window 1, Counter 106 on the third floor.
Support services
Window 2
Market linkage support lettersCounter 108
Obtain support letters connecting traders to markets for agricultural and industrial products. This service is provided at Window 2, Counter 108 on the third floor.
Community health insurance registrationCounter 109
Register for community-based health insurance. This service is provided at Window 2, Counter 109 on the third floor.
Community health insurance renewalCounter 109
Renew community-based health insurance. This service is provided at Window 2, Counter 109 on the third floor.
Enterprise support packagesCounter 110
Request assistance for enterprise associations to access support packages. This service is provided at Window 2, Counter 110 on the third floor.
Enterprise investment transition certificatesCounter 111
Obtain certificates for enterprise associations transitioning into investment. This service is provided at Window 2, Counter 111 on the third floor.
General support lettersCounter 112, 114
Obtain general support letters at the assigned service counters. This service is provided at Window 2, Counters 112, 114 on the third floor.
Cooperative support and market linkagesCounter 113
Access support for cooperatives and the creation of market linkages. This service is provided at Window 2, Counter 113 on the third floor.
Signboard permit supportCounter 115
Request support for signboard permits. This service is provided at Window 2, Counter 115 on the third floor.
Loudspeaker advertising permitsCounter 115
Obtain a permit letter for loudspeaker advertising. This service is provided at Window 2, Counter 115 on the third floor.
Farmer investment and market linkage supportCounter 116
Access support for farmers transitioning into investment and developing market linkages. This service is provided at Window 2, Counter 116 on the third floor.
Education
Teacher and school leader transfersCounter 117
Access transfer services for teachers and school leaders. This service is provided at Counter 117 on the third floor.